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What does a Claims Adjuster do?

A Claims Adjuster is responsible for investigating insurance claims to determine the extent of coverage, liability, and settlement amounts. They assess damages, gather evidence, interview witnesses, and negotiate settlements with claimants or their representatives. Their goal is to ensure fair and timely resolutions for all parties involved.

Claims Adjuster Job Description Template

Here’s a sample job description template for the position of  Claims Adjuster:

Job Title:

Claims Adjuster


Claims Department

Reporting Structure:

Reports to Claims Manager

Job Summary:

We are seeking a detail-oriented and customer-focused Claims Adjuster to join our team. The ideal candidate will be responsible for investigating, evaluating, and settling insurance claims to ensure a fair and timely resolution for our clients.


  • Review and analyze insurance policies to determine coverage
  • Investigate claims by interviewing claimants, witnesses, and medical professionals
  • Evaluate damages and negotiate settlements with claimants
  • Communicate with policyholders, claimants, and legal counsel to gather information and provide updates
  • Prepare detailed reports and documentation for claims processing


  • Bachelor’s degree in Business, Finance, or related field
  • 2+ years of experience in insurance claims adjusting
  • Strong analytical and problem-solving skills
  • Excellent communication and negotiation abilities
  • Ability to work independently and as part of a team

If you are a motivated individual with a passion for helping others and a knack for resolving complex issues, we encourage you to apply for the Claims Adjuster position. Join our team and make a difference in the lives of our clients!

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Frequently asked questions

A Claims Adjuster is a professional who investigates insurance claims to determine coverage, liability, and settlement amounts.

Skills required include analytical thinking, attention to detail, communication, negotiation, and knowledge of insurance policies and regulations.

Claims Adjusters handle various types of claims such as property damage, auto accidents, personal injury, liability claims, and more, depending on their specialization.

They use various methods like reviewing documents, inspecting damaged property, interviewing involved parties, consulting experts, and analyzing evidence.

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